Every Merchant Has an Inflection Point.
We Find It Before Your P&L Does.
Built on purpose-engineered payment hardware. Powered by real-time device intelligence. The only platform where the moat starts at the chipset.
Low Cost Reliable Hardware
Purpose-engineered at chipset level
Device Management System (DMS)
Remotely control & manage your devices with data
Intelligence Layer
All data sources + DMS → actionables
People Deployment
Milestone-based project execution
PRODUCTS
Four Pillars.
One Intelligence Platform.
From purpose-built hardware to a directed intelligence layer — every layer engineered to compound merchant value across your fleet.
Low Cost Reliable Hardware
Base Model + Full Customisation Stack
- Right features only — nothing that adds cost without merchant value
- Fully modular: add dual SIM, LCD Screen, AI, double battery, waterproof
- Urban retail vs street vendor vs wet market — each gets the right device spec
- Standard mould: 30-day TAT | Custom mould: your brand, +$2,630 one-time tooling
- Device certification covered within standard 30-day delivery timeline
Device Management System
Complete Control Over Your Device Estate
- PUSH commands to your device: power on/off, audio, dialect, volume, button actions, prayer reminders
- PULL signals from device: signal quality, battery %, broadcast timestamp, heartbeat, SIM type, IMEI, firmware version
- OTA firmware + language files wirelessly — no FSE visit, no disruption, auto-rollback
- CMD Centre: remote restart, DB sync, test transaction, force push — full operator control
Intelligence Layer
Every Signal. Every Source. One Directed Action.
- All internal data sources married with DMS: transactions, merchant profile, complaints, field app, courier, QRs etc.
- Ranked, directed actionables — not raw reports; intelligence tells exactly what to do
- Directed fix: SIM swap, battery swap, cable change — field team executes, not diagnoses
- Churn signal before complaint: flags at-risk merchants
- Integrates with existing helpdesk, field app & ops dashboard — no rip and replace
People Deployment
Immediate Value on Your Existing Fleet — No Hardware Swap Needed
- Cost optimizations, leakage prevention
- Revenue optimizations
- Churn prevention and retention
- Milestones are defined together and capability is shared with client's team to scale it up and then eventually own
HOW IT WORKS
From Box to Heartbeat to Intelligence — A Deployment Story
- 01
Device Delivered by Field Agent
Purpose-engineered device — right features per merchant segment, not one-size-all. A gig worker delivers the soundbox to a merchant. No training. No quality check. The device may have a discharged battery — unable to power on without 10-15 mins of charging. Most merchants assume it is broken. Many never use it.
- 02
Parallel Charging: First Heartbeat Registered
Our parallel charging feature means the moment the merchant plugs in the charger, the device powers on immediately — no wait. It latches to the network and sends its first heartbeat to our backend. This heartbeat is the source of truth: the merchant has the device and it is alive.
- 03
No Heartbeat? Automated Intervention Fires
If no heartbeat is received within a defined window post-delivery, our system automatically triggers an AI agent call or a field team visit. The non-heartbeat is the trigger. The deployment is not registered as complete until the heartbeat confirms merchant activation.
- 04
SINR Alert: Wrong SIM, Right Action
Post-deployment, our system reads the SINR value from the device. If signal quality is poor, we identify whether it is a genuine coverage gap or the wrong telecom SIM. We send an immediate alert to the field agent with a recommendation: 'Replace SIM with Operator B at this location.' The deployment is not registered in the field agent's name until the right SIM is confirmed.
- 05
Battery Intelligence: Auto-Off at Closing Time
Using the merchant's business app, the merchant sets their shop closing time. Our platform switches the device off from the backend at that time — preventing battery drain during non-operating hours. A push notification is sent the next morning as a switch-on reminder.
- 06
Ghost Transaction Alert: AI Agent Calls Merchant
If a QR code transaction is recorded but the device shows no heartbeat, our system identifies the anomaly: payment going through, but no broadcast confirmation. An AI agent calls the merchant immediately to resolve the issue — before the merchant even realises something is wrong.
USE CASES
Intelligence in Action
Every Intellipe deployment turns operational pain into a measurable outcome.
Deep Discharge Recovery
Problem: Device goes silent. Last battery read: 0–1%.
Intelligence: Heartbeat monitoring + battery telemetry
Outcome: Helpdesk equipped with script: 'Charge 15 mins.' No FSE dispatch. No false replacement.
SIM Network Optimisation
Problem: Poor SINR post-deployment drains battery and breaks broadcasts.
Intelligence: SINR monitoring + multi-operator network map
Outcome: Immediate alert to field agent: replace SIM with recommended operator. Deployment not registered until confirmed.
Battery Degradation Alert
Problem: ~10% of returned devices have degraded batteries — merchants face rapid discharge without knowing the fix.
Intelligence: Discharge rate tracking + AI threshold signals + DMS proactive trigger
Outcome: Proactive swap triggered before merchant experiences outage. Single agent delivers new device & collects old in one trip. 800k IDR saved per incident.
Ghost Transaction Detection
Problem: QR transaction fires but device shows no broadcast heartbeat.
Intelligence: Transaction log cross-referenced with device heartbeat
Outcome: AI agent calls merchant immediately. Problem resolved before complaint raised.
Battery Conservation Mode
Problem: Device draining battery during non-operating hours.
Intelligence: Merchant's app closing time + paging cycle control
Outcome: Device auto-switched off from backend. Push notification sent next morning. 2-3 extra days battery life.
Merchant Engagement Signal
Problem: Merchant payment activity declining — engagement drop detected.
Intelligence: Transaction frequency + broadcast cadence intelligence
Outcome: Proactive intervention triggered 48–72 hrs before helpdesk call. FSE visit data-justified. Churn prevented before it registers on P&L.
ABOUT US
Built by Operators. Not Theorists.
Who We Are
We have lived the problem.
Intellipe was built by operators, not theorists. Our founding team has spent years managing one of the world's largest offline payment merchant networks — acquiring, activating, and retaining over 15 million merchants across geographies, managing 25,000+ field agents, and engineering device operations at a scale that exposed every failure mode the industry faces. We have lived the problem of silent merchant churn, false device replacements, SIM cost inefficiency, and FSE leakage — not as consultants observing from the outside, but as the team accountable for the P&L impact of each.
What We Built
The platform we wished existed.
We built Intellipe because no vendor in the market understood what we needed. Hardware vendors delivered boxes. Software vendors delivered dashboards. Neither understood that the real intelligence lives at the intersection of device telemetry, merchant behaviour, and field operations. Intellipe is the platform we wished existed — purpose-engineered hardware at the chipset level, a full device management system with remote control and OTA, an intelligence layer that marries six data sources into directed actionables, and a knowledge transfer methodology that delivers immediate ROI on your existing deployed fleet. We are not a hardware reseller. We are not a SaaS dashboard. We are a device + intelligence company — and the moat starts at the chipset.
CONTACT US
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